FAQ
- Product Update Schedule🗓️
💝New products will be launch every month.
It will be announced on my instagram at the beginning of the month or whenever a new product is launched, please check📲@ikei_tokyorabbit
This account will also show the making process and preparation of the butterfly, flower, mermaid products🎁.
- Before Buying,⚡Please Understand That:
🔅Due to the dip art and resin nature, there are small air bubbles inside.
🔅Depending on your mobile phone, computer, the color and texture of the image may look slightly different from the actual product.
🔅Please note that the paint on metal fittings and beads may peel off, rust, or discolor due to sweat, water, or deterioration over time.
🔅Please refrain from buying if you care about small imperfect details of the product, please kindly understand that they are handmade products.
- How to Handle Product
⚠️Accessories are sensitive to heat, so please do not leave them in direct sunlight (e.g. in a hot car) for a long time.
⚠️All products are vulnerable to water, sweat, dust. After the use, it is recommended to wipe off any dirt with a soft cloth, put it in a bag (which can be sealed), and store it away from direct sunlight.
⚠️Please remove when doing laundry, bathing, or playing sports.
⚠️Do not drop or hit the product.
⚠️Do not give it as a toy to children.
- Shipping Process
Receive Order📋➡️Make Product⏰➡️Ship📬
After I receive your order, I will start to make the piece of product, accessories usually need 1 week. Large product will require longer time (Number of making days is stated in product description).
📝After the product is shipped, a tracking number will send to your email.
- Return & Refund Policy🚚
⛔Returns and refund are not accepted basically. - Your Opinions on Product
🏷️Leave a review to support the precious handmade little thing, you will receive a coupon for your next shopping!
📮Feel free to submit a contact form to me to suggest any pattern you want! (such as rose tree desk dor, many pearls on mermaid earrings etc.)